HEIRLOOM ROSES GUARANTEE
At Heirloom Roses we are committed to growing plants that exceed your expectations. We guarantee that our roses are healthy, grown on their own roots, virus-free and true to variety. We are so confident in our roses that we warranty them for one year from the date of shipping, as long as they are properly planted and cared for in growing zones recommended on our website and in our catalog. If your plant does not survive within a year, please let us know immediately. If your rose is eligible, we will review your case to be considered for a one time replacement rose or a gift certificate for the amount of your original purchase. Warranty claims are not eligible for refund.
If the rose you purchased is no longer available, we will work with you to replace it with a rose that is well suited for your growing conditions.
We ask that you refer to frost dates in your area to ensure you will receive your replacement plant at an appropriate time.
Please understand that we cannot be responsible for abnormal or extreme weather conditions, neglect from the gardener, use of potting soil including granular fertilizer or use of any granular, or other fertilizers that are not bottled in a liquid form for the first year, and roses that are planted in incorrect hardiness zones. Improper planting and fertilizing will void the warranty.
All warranty replacements are subject to review and approval and may require additional submission of information including photos. Please note that custom tags and stakes are not eligible for warranty claims and will not be refunded after order placement.