At Heirloom, we are passionate about helping you create a beautiful garden that brings lasting joy. We stand behind the quality of our plants with comprehensive guarantees that provide you with confidence and peace of mind. Our roses are grown on their own roots, virus-free, and always true to variety. 

We're committed to your success—and we're here to help every step of the way. 

Delivery Quality Guarantee 

Your plants should arrive healthy and ready to thrive. Please inspect your order upon arrival. 

If you notice any quality concerns, contact us within 3 days of delivery. We'll work with you to make it right.  Sometimes, we may recommend giving your plant a few weeks to recover from shipping or transplant stress. Plants are surprisingly resilient and often bounce back beautifully with proper care. 

Shipping Damage: We carefully package each rose to ensure safe arrival. In the rare event that stems or canes are damaged during transit, there's no need for concern—your rose's health and vigor are not affected. Simply prune the damaged area back to healthy green growth, and your own-root rose will quickly produce strong new stems. No replacement is needed. 

To report a delivery issue, please contact our Customer Care team within three days. Please have photos ready to help us assess the situation quickly. 

Our One-Year Rose Guarantee 

Every rose you purchase comes with our one-year warranty and our commitment to your success. We provide detailed care guides and expert support to help you troubleshoot challenges—because we want your roses to thrive, not just survive. 

If Your Rose Doesn't Survive the First Year 

Despite your best efforts and proper care, if your rose does not survive within the first year (beginning from the ship date), we've got you covered. 

Submit a warranty claim using our simple online form. We'll review your claim within 2 business days. Please include: 

If approved: You'll receive in-store credit for the current retail price of the rose (excluding taxes and shipping), valid for one year. Use it toward any purchase on www.HeirloomRoses.com (excluding subscription services). 

If we need more information, our Customer Care team will reach out with guidance and next steps. 

What You Need to Know: Proper Rose Care 

For your warranty to apply, roses need to be given the care they need to succeed. This means: 

Planting & Environment: 

Care & Maintenance: 

What's Outside Our Control: Our warranty cannot cover: 

Important Note on Roses from Other Retailers: This warranty applies only to roses purchased directly from www.HeirloomRoses.com. Roses from third-party sites (Costco, Walmart, Amazon, etc.) are covered by those retailers' policies—please contact them directly. 

90-Day Warranty for Perennials & Shrubs 

Your perennials and shrubs are backed by our 90-day warranty (from ship date). 

Like our roses, we want these plants to flourish in your garden. If you're seeing signs of stress or struggle, contact us—we're here to help you troubleshoot. 

If Your Plant Doesn't Survive 

If your perennial or shrub doesn't survive within 90 days despite proper care, submit a warranty claim using our online form.

If approved: You'll receive in-store credit for the current retail price (excluding taxes and shipping), valid for one year toward any purchase on www.HeirloomRoses.com (excluding subscription services). 

Coverage Requirements 

Your perennials and shrubs need proper care to thrive: 

Essential Care: 

What's Not Covered: 

Spring Bulbs, Tubers & Corms: Failure to Bloom Guarantee 

We guarantee your spring bulbs will reward you with beautiful blooms in their first season when planted and cared for according to our instructions. 

Bulbs are incredibly reliable when given the right start. Follow our planting guides for timing, depth, and location to ensure success. 

If Your Bulbs Don't Bloom 

If your spring bulbs fail to produce blooms by the end of the season following planting, submit a warranty claim using our online form. 

If approved: You'll receive in-store credit for the current retail price (excluding taxes and shipping), valid for one year toward any purchase on www.HeirloomRoses.com (excluding subscription services). 

Coverage Requirements 

For this guarantee to apply, bulbs must be: 

What's Not Covered: 

Non-Plant Items & Garden Supplies 

We stand behind the quality of our tools and garden supplies with guarantees tailored to each product type. 

Tools & Hard Goods 

Quality garden tools are an investment. If you receive a tool or hard good that is unused and doesn't meet your expectations, you may return it within 30 days of delivery. Customers are responsible for return shipping costs. Beyond 30 days, manufacturer warranties apply. 

Garden Supports, Tags & Stakes 

Our stakes, tags, trellises, and other garden supports are backed by a 30-day structural defect guarantee from the ship date. If your support fails due to a manufacturing defect within 30 days, contact us, and we'll make it right. 

This guarantee covers structural defects only—not damage from weather, improper installation, or normal wear and tear. 

Fertilizers, Amendments & Treatments 

Items like fertilizers, soil amendments, beneficial insects, and plant treatments are final sale and not covered by warranty. 

Important Terms & Conditions 

What's Covered: 

What's Not Covered: 

How Credits Work: 

All Warranty Claims Require: 

We're Here to Support Your Success 

Before submitting a warranty claim, please reach out if you're experiencing challenges with your plants. Our Customer Care team can often help you identify issues early and provide advice to get your plants thriving. We provide detailed growing guides, troubleshooting tips, and personalized support because your success is our success. 

Contact Us!

Thank you for choosing Heirloom. We're honored to be part of your gardening journey and committed to helping you create the garden of your dreams.