HEIRLOOM ROSES GUARANTEE
At Heirloom Roses we are committed to growing plants that exceed your expectations. We guarantee that our roses are healthy, grown on their own roots, virus-free and true to variety. We are so confident in our roses that we warranty them for one year from the date of shipping, as long as they are properly planted per our planting instructions, and cared for in growing zones recommended on our website. If your plant does not survive within the one year warranty, please let us know immediately. We will review your case to be considered for a one time replacement by providing a credit by gift certificate for the amount of your original rose purchase (excluding shipping cost). Warranty claims are not eligible for refund.
If the rose you purchased is no longer available or currently out of stock, you may use your gift certificate for an alternate rose, or save your certificate and subscribe to be notified when the rose is back in stock. Once inventory replenishes, you will be able to purchase your rose with your gift certificate by entering the code in the shopping cart in the checkout process on our website, or by calling our Customer Service team.
We ask that you refer to frost dates in your area to ensure you will receive your replacement plant at an appropriate time.
Please understand that we cannot be responsible for abnormal or extreme weather conditions, neglect from the gardener, roses that are planted in incorrect hardiness zones, and use of potting soil including granular fertilizer or use of any granular, or other fertilizers that are not bottled in a liquid form for the first year. Keeping plants inside the home, improper planting and improper fertilizing will void the warranty.
All warranty replacements are subject to review and approval and may require additional submission of information including photos. Please note that custom tags and stakes are not eligible for warranty claims and will not be refunded after order placement.