Shipping and Ordering Information
Because our roses are potted and greenhouse grown, we are able to ship all 12 months of the year depending on weather in your area. We recommend that you plant your roses 6 weeks before the first frost. To find frost dates in your area, enter your ZIP code here. You may plant your roses at any time except during periods of extreme cold. Our roses are shipped semi-dormant in November, dormant from December – February, semi-dormant in early March and non-dormant the rest of the year. Roses may be shipped defoliated but will leaf out quickly once planted. In the spring you should plan your order to coincide with or follow the date of the last frost in your area. Sometimes there are weather conditions en route to you that could delay departure from our nursery. Planting instructions are included with each order.
Orders that include multiple roses that are scheduled to become available at separate times (Ex: April and May), may not be split and may be shipped together. The ship date will then be the latest date on the order.
Free shipping on all orders $65 and over!
Orders under $65 will be charged a $15 flat shipping fee.
Orders under $65 that are shipping to Alaska, Hawaii and Puerto Rico will be charged a $25 flat shipping fee.
To protect our roses from extreme weather changes, we sometimes ship them with limited foliage. This helps roses stay healthy throughout the shipping process. We guarantee that your roses will arrive healthy and hardy. Leaves will begin to grow within 2-3 weeks of planting. If you have any questions, please contact us at 800-820-0465, Monday-Friday, 8am to 4:30 PT.
Payment is due in full and will be charged at the time of order entry. We accept Checks, Money Orders, Visa, Discover, MasterCard and American Express. All payments are to be made in US funds. We also accept phone orders. Phone number is 1-800-820-0465. The ‘Office’ will be closed on select holidays each year.
PRIVACY AND SECURITY
Heirloom Roses respects your right to privacy and believes in keeping your personal information confidential. Information you provide us will only be used to enhance your shopping experience and our record keeping. It is our policy to not share any information provided to us by you with anyone else. To process your order we will need your name, email-address, shipping address, credit card number, and expiration date. Our secure server is designed to protect this information and is fully PCI compliant. We may from time to time, email any specials we offer, acknowledgments or information about your order. If you do not want this service, please let us know.
PROMOTIONS AND SPECIAL OFFERS
We are pleased to offer occasional special offers and promotions to our customers. When applicable, promotional codes must be entered in the promotion and gift codes box in the shopping cart at the time of checkout. Offers may require that you be logged in to your Heirloom Roses account for redemption. May not be used for prior purchases or for merchandise unless otherwise specified. All special offers and promotions must be redeemed within the promotional time-frame. Subject to in stock availability. Sorry, no rain checks.